Customer Privacy Policy

Last Updated: 26th March, 2025

Helios Agency ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, website, and business operations.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Business Information: Company name, industry, job title.

  • Transaction Information: Payment details, invoices, purchase history.

  • Usage Data: Website analytics, cookies, and IP addresses.

  • Media Content: Photos, videos, or other content provided to us for projects.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.

  • To communicate with you about projects, updates, and offers.

  • To process payments and fulfill contractual obligations.

  • To comply with legal obligations and enforce our terms.

  • To enhance our website and user experience.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

  • With trusted third-party service providers who assist in delivering our services (e.g., payment processors, hosting services).

  • When required by law or legal processes.

  • To protect our business interests, including fraud prevention and security.

  • With your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we encourage you to take precautions when sharing personal data.

5. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (subject to legal and contractual obligations).

  • Opt-out of marketing communications at any time.

  • Restrict or object to certain types of data processing.

To exercise these rights, please contact us at mitch@heliosagency.com.au.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Helios Agency
Tenancy O3/58 Russell Street, Toowoomba City 4350
mitch@heliosagency.com.au
0403174401

By using our services, you acknowledge that you have read and understood this Privacy Policy.